Terms and Conditions



All Lauren Lea Haynes designs are made to order by LLH Studio and require you to have read over the below terms and conditions before proceeding with the order.


In the following Terms and Conditions, any use of ‘I’ or ‘My’ refers, at all times, to ‘LLH Studio’ Any use of ‘you’ or ‘your’ refers, at all times, to my users and customers.


SHIPPING

Shipping is determined after checkout with a separate invoice once quotes have been sourced according to your location and purchases.  

The price of shipping is generally between $75-$150 per item depending on your location.


A recommended courier will be quoted to you for the job which will include insurance for any damages. This courier works independently to LLH Studio and LLH Studio is not responsible for any quote discrepencies, insurance, damages or lead times however will liase with the courier on behalf of the customer for all queries.

If the price range of the quote is out of your budget you are welcome to organise your own shipping arrangement. LLH Studio will communicate and work with the courier to ensure the collection of your order runs smoothly and safely.

Please consider the cost of shipping generally sits between $200-300 for Limestone due to the weight and delicate nature and $85-$250 for the Foli and Pea Chair collections. 

Pickup is available locally at LLh Studio in Coburg North.




LIMESTONE and ‘LIME ONE COLLECTION’


To make an order for one of the Limestone pieces you have seen on the LLh Studio Instagram page, or to request a custom piece, I require you to agree to these Terms and Condtions.

The sketches of any piece that is an original design by LLh Studio remain the property of LLh Studio at all times. If and item is created as a custom piece for you, LLh Studio grants you ownership of that piece. No rights to the design or sketches/technical drawings will transfer to the customer.


If you have selected a sample piece from LLh Studio’s Instagram page, your final piece may exhibit some different natural characteristics to the piece displayed. Limestone pieces will, in particular, vary in colour and appearance. It is natural for Limestone to display different qualities including, but not limited to porousness/coarseness, colour, shells and natural movement.


Any differences in the initial appearance or natural aging of pieces, ie. Cracks and shells which are derived or inherent to their materials, are not considered as defects or flaws, nor will they be considered refundable.

Any differences between the sketch of a custom piece and the appearance of the final pieces, ie. Shape or size are inherent to the nature of sculpting by hand and working with the natural properties of the material. For example, if a shell appears that cannot be taken out it may change the shape of the sketches slightly.

Lime One Collection is replicated to the very best likeness, as mentioned some naturally occuring elements in the stone may cause slight differences in form, but always will be carefully considered to ensure it is replicated as closely to the photographed images on LLh Studio website.

Every Limestone piece made is perfectly unique. This is one of the best things about choosing a hand-sculpted piece for your home- no two pieces are the same, even if they are being replicated from previous custom designs or from the Lime One Collection, it will always be your unique piece!



FOLI COLLECTION


To make an order for one of my Foli Collection pieces or to request a custom piece, I require you to agree to these Terms and Conditions.

Foli is designed by LLH Studio. The sketches of any piece that is an original design by LLh Studio remain the property of LLh Studio at all times. If a custom piece is made for you, LLh Studio grants you ownership of that piece. No rights to the design or sketches/technical drawings will transfer to the customer.


PEA CHAIRS


To make an order for one of the Pea Chairs, or to request a custom piece, I require you to agree to my Terms and Conditions.

The Pea Chair is designed by LLH Studio. The sketches of any piece that is an original design by LLh Studio remain the property of LLh Studio at all times. If a custom piece is made for you, LLh Studio grants you ownership of that piece. No rights to the design or sketches/technical drawings will transfer to the customer.


LEAD TIMES

The time it will take to have your piece created and delivered will vary from order to order and from across designs, however, it generally takes between 2-8 weeks. Lead times are subject to change due to unforeseen circumstances and will not be at the expense of LLH Studio. Lead times are subject to change at any point of time for any reason, refunds will be made at LLh Studio’s discretion if unusual or unfair circumstances arise.


Please get in touch before purchasing to chat about lead times if you are needing your item for a specific date, I would be happy to help. 


CANCELLATION, REFUNDS & EXCHANGES

LLh Studio pieces are made with a lot of love and care, therefore cancellations of orders are not accepted after the order has been placed, via payment in full or through lay-by installments through the online store or emailed invoices. In case of cancellation at any point during manufacture, your deposit will be forfeited. If you cancel your order after we have begun manufacturing your piece, you may be liable for a cancellation fee that can range from 20% to 100% of the purchase price.


LLh Studio will determine this at its discretion, based on the stage of manufacture that the piece is at, and the materials/services that have been sourced and completed.


We do not offer refunds or exchanges for change of mind or incorrect selection. Make sure you carefully choose and sign off on your pieces.


LLH Studio complies with the Australian Consumer Law and will follow these laws when processing returns and refunds.



PAYMENT


Payment will be made via bank transfer to the account details provided on your invoice or via stripe through the LLh Studio online store.

GST of 10% of every order total is collected at checkout online and inclusded in all invoices via email correspondence.



DEPOSIT (For Offline Orders)

You will be given a price for your pieces, plus any relevant delivery charges, before confirming your order.

Payment in full is requested on the invoice for most orders.


Upon placing your order, LLh Studio  may require a 40% deposit of the full amount of the quote. The remaining amount will be paid in one final installment. LLh Studio will require the remaining 60% to be paid prior to delivery or collection at the studio.  LLh Studio welcomes you to visit the

studio/workshop and view your piece before making payment. If you are interstate or cannot attend, photos of your piece(s) can be sent prior to shipment.


ADDITIONAL

LLh Studio reserve’s the right to make modifications to the practice at any time, without notice or consequence. Furthermore, LLh Studio reserve’s the right to refuse service to any person that is deemed as having misused the practice or Instagram/Website or used it in an illegal manner or for an otherwise prohibited purpose.


LLh Studio cannot be held responsible for delays that stem directly from circumstances beyond it’s control.


CONSENT

By consenting to the terms and conditions you hereby understand that the items you are ordering are hand made and made to order items that are created as part of LLh Studio specifically for your order. Once your order is placed LLh Studio does not allow alterations to size, material or design nor does it permit refunds to be given in the event that these terms were overlooked and blindly agreed to.

To consent to the terms and conditions, please reply to the email saying you agree to LLh Studio’s Terms and Conditions.

Please do not order a custom made piece or any item off of LLh Studio’s website if you do not agree to these Terms and Conditions.

Lastly, I look very forward to making your piece for you and hope you will enjoy it as much as I enjoy making it!

- Lauren Lea Haynes






©2021 Lauren Lea Haynes — All Rights Reserved

I acknowledge the Traditional Owners of Country throughout Australia and the Wurundjeri people of the Kulin Nation and recognise their continuing connection to land, waters and culture. I pay my respects to their Elders past, present and emerging.





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